What Is a Business Capability Model? A business capability model is a visual representation of what a business does to deliver value, completely independent of how it’s done, who does it, or what systems are used.
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What Is an Enterprise Capability Model An enterprise capability model is a structured, hierarchical representation of what an organization does, independent of how, where, or by whom the work is performed. It defines an organization’s capabilities—the core functions or outcomes it must deliver to succeed—without tying them to specific processes, systems, departments, or people.
Creating a business capability map might sound complex, but it’s really about stepping back and taking a thoughtful look at what your business needs to be able to do — not how it does it or who does it. The goal is to create a big-picture view of your organization’s abilities so you can plan better, make smarter decisions, and stay aligned. Let’s see how to create a business capability map.
A business capability map is a high-level view of what your organization does to deliver value, focusing on core areas like customer management, product development, or logistics. It strips away the complexity of roles and processes to highlight the actual capabilities that drive the business. In strategic management, capability maps help leaders see where the organization is strong, where it needs improvement, and where to invest. They provide a clear, shared view that connects strategy with real execution. Let’s see how to use business capability maps for strategic management.
A business capability map is a visual representation that shows what an organization is able to do. It doesn’t focus on how the work gets done, who does it, or what tools are used. Instead, it outlines the core abilities that allow the business to operate, deliver value to customers, and achieve its goals. These abilities, called capabilities, are stable over time even when processes, people, or technologies change.